Field Services Platforms: Consolidation is Inevitable and Big Market Success Stories are Imminent

Acquisition opportunities abound in the industry. The big strategic M&A opportunity for vendors is customer consolidation; multiple field services management (FSM) vendors sell complementary offerings to different customers, presenting significant opportunities to cross-sell into existing accounts through alliance and consolidation. Another significant opportunity exists for acquirers to add critical product functionality. We agree with Gartner’s thesis that best-of-breed vendors are more likely to buy rather than build field service workforce optimization capabilities and stronger mobile platforms.